Shipping Policy
At Caramel Living, every order is carefully packed to ensure it reaches you safely and in perfect condition.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During festive periods, sales events, or new product launches, processing times may be slightly longer.
Shipping Across India
We currently ship across most locations in India through trusted courier partners.
Delivery timelines may vary depending on your location:
- Metro Cities: 3–5 business days
- Tier 2 & Tier 3 Cities: 4–7 business days
- Remote Locations: 5–10 business days
Please note that these timelines are estimates and may occasionally be affected by factors beyond our control, such as weather conditions, courier delays, public holidays, or operational disruptions.
Shipping Charges
- Free Shipping on all prepaid orders above ₹999.
- A standard shipping fee may apply to orders below this value and will be displayed at checkout.
- Any applicable shipping charges will be clearly shown before payment.
Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email or message containing your tracking details.
You can use the tracking information to monitor your shipment's progress.
Delivery Attempts
Our courier partners will typically make multiple delivery attempts.
If a delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the shipment may be returned to us.
Additional shipping charges may apply for re-dispatching such orders.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Caramel Living cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete addresses.
Damaged Shipments
If your package appears visibly damaged upon delivery, please take photographs before opening the package and contact us immediately at:
In case the product is found damaged during transit, we will arrange a replacement in accordance with our Return, Replacement & Refund Policy.
Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, delays caused by courier partners, weather conditions, public holidays, natural events, or other unforeseen circumstances may occasionally occur.
We appreciate your patience and understanding in such situations.
Contact Us
For any shipping-related queries, please contact:
Email: support@caramelliving.com
We are always happy to assist.